Termos de Uso e Condições

Terms of Use and Conditions

Last updated: August 5, 2026

These Terms regulate the use of the Aurumielle website and purchases made through the store.

By browsing, creating an account, or completing an order, the user declares that they have read and agree to the conditions presented, without prejudice to the rights guaranteed by Brazilian legislation.

1. Store Identification

Trade name: Aurumielle
Legal name:
Tax ID (CNPJ/CPF): 17939981676
Address: Rua 21, nº 1126, Terceiro Milênio, Januária - MG
E-mail: aurumielle90@gmail.com
WhatsApp: (38) 99895-8637

2. Registration and customer information

When making a purchase, the customer must provide truthful, current, and complete information.

The user is responsible for:

reviewing their data;
keeping their contact information updated;
protecting their password;
preventing unauthorized account use;
immediately informing of any suspicious access.
3. Products

We strive to present descriptions, images, features, and information clearly.

However:

colors may vary according to screen or lighting;
slight packaging differences may occur due to manufacturer updates;
environmental or illustrative images may contain items not included;
usage recommendations do not replace medical or dermatological advice.

Read the label, composition, warnings, and instructions for use carefully before using any product.

In case of sensitivity, allergy, irritation, or an unexpected reaction, discontinue use and seek professional guidance.

4. Prices and payments

Prices are presented in Brazilian Reais (BRL) and may be changed without prior notice, without affecting orders already confirmed.

Before completing the purchase, the following will be presented:

product value;
discounts;
shipping costs;
payment terms;
total amount.

Payment approval may depend on analysis by the bank, operator, or payment gateway.

5. Availability and order confirmation

Adding a product to the cart does not guarantee its reservation.

The order will be considered confirmed after:

completion of the purchase;
payment approval;
confirmation sent to the customer.

In the event of stock unavailability, clear system error, or impossibility of fulfillment, the customer will be notified and may receive a full refund or choose an available alternative.

6. Delivery

Delivery times and costs will be presented before finalizing the purchase.

The customer must provide a complete and correct address. Delivery conditions will follow the Shipping and Delivery Policy available on the website.

E-commerce legislation requires clear information regarding the supplier, product, additional expenses, payment, availability, and delivery, in addition to effective electronic customer service.

7. Cancellations, exchanges, and returns

Requests will follow the Aurumielle Exchange and Return Policy and the rights provided for in the Consumer Protection Code.

Purchases made outside the commercial establishment may be canceled within the legal period of 7 days from receipt.

8. Permitted use of the site

It is prohibited to use the site to:

commit fraud;
insert false information;
attempt to access restricted areas;
disseminate viruses or malicious code;
copy content without authorization;
impair the store's operation;
violate third-party rights;
carry out illegal activities.

Aurumielle may restrict access when there are indications of fraud, abuse, or violation of these Terms.

9. Intellectual property

Texts, photographs, banners, videos, logos, graphic elements, visual identity, code, and other website content are protected by applicable law.

Reproduction, modification, distribution, or commercial exploitation is not permitted without prior and express authorization.

10. Third-party links and services

The site may use or direct to third-party services, such as payment platforms, social networks, carriers, and external tools.

These services may have their own terms and policies. Aurumielle does not control the content or practices of external websites but remains responsible for its obligations to the consumer within the limits of the law.

11. Responsibilities

Aurumielle will seek to keep the site secure and available, but temporary interruptions may occur due to maintenance, technical failures, or external situations.

No provision of these Terms shall be interpreted as an improper exclusion or limitation of consumer rights.

12. Changes

These Terms may be updated to reflect operational, legal, or technological changes.

The current version will be published on this page with the respective update date.

13. Legislation and dispute resolution

These Terms are governed by Brazilian law.

Any conflicts will be handled preferably through Aurumielle's customer service channels, with the consumer's right to access protection agencies and the competent court according to applicable law remaining guaranteed.

14. Contact

For questions about these Terms:

E-mail: aurumielle90@gmail.com
WhatsApp: (38) 99895-8637
Hours: Monday to Friday: 9:00 AM to 6:00 PM
Saturday: 9:00 AM to 1:00 PM
Sundays and holidays: closed