Shipping and Delivery Policy
Shipping and Delivery Policy
Last updated: August 5, 2026
This policy outlines the processing, shipping, and delivery conditions for orders placed on the Aurumielle website.
1. Regions served
We deliver to locations available at the time of checkout.
The zip code must be entered in the cart or at checkout to consult:
- shipping options;
- shipping costs;
- estimated delivery time;
- delivery availability.
2. Processing time
After payment confirmation, the order may take up to [1 TO 3 BUSINESS DAYS] for picking, checking, packing, and dispatching.
Orders placed on weekends or holidays will begin processing on the next business day.
The delivery time shown at checkout must consider:
order preparation time + carrier transit time.
3. Delivery time
The provided timeframe is an estimate based on the zip code and the selected shipping method.
The countdown begins after:
- payment approval;
- order picking;
- handover of the package to the carrier.
Aurumielle is committed to meeting the delivery conditions presented during the purchase and providing support if any issues arise. Conditions regarding price, additional expenses, availability, and delivery time must be clearly communicated before purchase.
4. Tracking
When the order is shipped, the tracking number or link will be sent to the email or phone number provided in the registration.
Tracking may also be available in the customer area.
Some carriers may take up to 48 business hours to update the first movement.
5. Delivery address
It is the customer's responsibility to review the information before finalizing the purchase, especially:
- recipient's name;
- zip code;
- street and number;
- apartment/unit number;
- neighborhood;
- city and state;
- contact phone number.
After shipment, it may not be possible to change the address.
If the order is returned due to an incorrect or incomplete address, absent recipient, or unjustified refusal, we will contact you to arrange a new shipment. Any additional costs will be informed in advance, unless the problem was caused by Aurumielle or the carrier.
6. Delivery attempts
The number of attempts varies according to the carrier.
If delivery cannot be completed, the order may:
- be available for pickup;
- be forwarded to a carrier facility;
- be returned to the sender.
Follow the tracking and ensure someone is available to receive the package.
7. Delays
Delays may occur due to situations such as:
- promotional periods;
- high order volume;
- weather conditions;
- logistical restrictions;
- strikes;
- carrier operational issues;
- hard-to-access addresses.
If the deadline is exceeded, please contact us. Aurumielle will open a request with the carrier and monitor the case until a resolution is reached.
8. Order delivered but not received
If the tracking indicates delivery and you have not received the order:
- check with family members, building staff, or anyone responsible for receiving packages;
- verify the provided address;
- contact us within [3 BUSINESS DAYS] after the delivery update.
We will initiate an investigation with the carrier.
9. Tampered packaging or damaged product
If the packaging is tampered with or shows clear signs of damage, we recommend taking photos before opening it.
If any product is damaged, send the following to customer service:
- order number;
- photos of the box;
- photo of the label;
- photos or videos of the product.
10. Customer Support
Email: aurumielle90@gmail.com
WhatsApp: (38) 99895-8637
Hours: Monday to Friday: 9 AM to 6 PM
Saturday: 9 AM to 1 PM
Sundays and holidays: closed